4️⃣ Privacy Policy

Privacy Policy

Last updated: 25 June 2026

Page title: Privacy Policy · Shopify slug: privacy-policy

At KLYVER ("we", "us", "our"), protecting your personal data is something we take seriously. This Privacy Policy sets out in a clear and open manner which personal data we collect, why we collect it and how it is handled. The governing legal frameworks are the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller within the meaning of the UK GDPR is the operator of klyver.com. Any questions about this policy or the processing of your personal data should be directed to contact@klyver.com. Full provider details are on our Legal Notice page.

2. Types of Data We Process

When you place an order or send us an enquiry, we handle the following categories of data:

  • First and last name, together with email address
  • Delivery and billing address
  • Telephone number (optional — used solely for delivery status alerts)
  • Payment details (processed securely by our payment partners — card data is never stored by us)
  • Order and purchase history
  • Technical data about your device and browsing activity (IP address, browser type, pages visited)

3. Purposes of Processing and Legal Bases

  • Order fulfilment — name, address, email and payment particulars are required to carry out the purchase contract with you (Art. 6(1)(b) UK GDPR).
  • Purchaser communications — order confirmations, despatch notifications and customer service responses (Art. 6(1)(b) UK GDPR).
  • Website development — usage data enables us to improve and refine our site on an ongoing basis (Art. 6(1)(f) UK GDPR — legitimate interest).
  • Compliance with legal obligations — business records are kept in line with applicable tax and commercial legislation (Art. 6(1)(c) UK GDPR).

4. Payment Processing

All transactions are handled by our payment partners (including Stripe, PayPal, Klarna and Viva Wallet), all of whom hold PCI DSS Level 1 certification. Card details are entered directly in their secure environments — the full card number, CVV and expiry date are never visible to or held by KLYVER.

5. Data Retention Period

Order-related data is retained for between 6 and 10 years in accordance with UK tax and accounting legislation (notably HMRC requirements and the Companies Act 2006). Marketing preferences are stored until you withdraw consent. Data no longer needed for its original purpose is deleted or anonymised without delay.

6. Recipients of the Data

Personal data is passed to third parties only to the extent necessary to fulfil your order:

  • Logistics providers (e.g. Royal Mail, DHL, DPD, Evri, UPS) for the delivery of goods
  • Payment partners for secure transaction processing
  • Email service providers for transactional communications
  • Hosting companies for the technical operation of the website
  • Accountants and legal advisers, where required to fulfil legal obligations

Data processing agreements in accordance with Art. 28 UK GDPR are in place with all our processors.

7. Data Transfers to Third Countries

Transfers of personal data to countries outside the United Kingdom or the European Economic Area (EEA) take place only where an adequacy decision is in force, or where appropriate safeguards — such as Standard Contractual Clauses approved by the UK or EU Commission — apply under Art. 45 ff. UK GDPR.

8. Cookies and Tracking

Our website uses cookies and similar technologies. Further details are provided in our Cookie Policy. Non-essential cookies may be declined or adjusted at any time via the cookie banner or your browser settings.

9. Your Rights as a Data Subject

You hold the following rights in relation to your personal data:

  • Right of access (Art. 15 UK GDPR) — you may request a summary of the data we hold about you
  • Right to rectification (Art. 16 UK GDPR) — inaccurate data may be corrected
  • Right to erasure (Art. 17 UK GDPR) — subject to applicable legal retention obligations
  • Right to restriction of processing (Art. 18 UK GDPR)
  • Right to data portability (Art. 20 UK GDPR)
  • Right to object (Art. 21 UK GDPR) — to processing grounded in legitimate interest
  • Right to withdraw consent at any time (Art. 7(3) UK GDPR)
  • Right to lodge a complaint with a supervisory authority (Art. 77 UK GDPR)

To exercise any of these rights, please drop us a line at contact@klyver.com.

10. Security of Your Data

We have put in place appropriate technical and organisational measures to protect your data against unauthorised access, loss and misuse. These include SSL/TLS encryption, secured server infrastructure, restricted access controls and regular security assessments.

11. Automated Decision-Making

We do not employ automated decision-making or profiling within the meaning of Art. 22 UK GDPR.

12. Right to Complain

If you consider that the processing of your personal data infringes the UK GDPR, you have the right to lodge a complaint with a supervisory authority — in particular the Information Commissioner's Office (ICO) in the United Kingdom (www.ico.org.uk), or any competent authority in the EU member state of your habitual residence, place of work or the location of the alleged infringement.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legislative changes or developments in our business operations. The version currently in force is always accessible on this page.