6️⃣ Contact

Contact

Last updated: 25 June 2026

Page title: Contact · Shopify slug: contact

Have a question about your order, our home and garden range, or anything else?
Our support team is on hand to help and endeavours to reply to every enquiry promptly and with genuine care.

How to Reach Us

Email is the most efficient and reliable way to get in touch. It allows us to review your query at length and provide you with a thorough, accurate response covering everything you need to know.

Email: contact@klyver.com
Website: klyver.com

Response Time

All messages sent to the address above are typically answered within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be dealt with on the next available working day.

During particularly busy periods — such as around public holidays or promotional events — our response time may be slightly longer. We value your patience and assure you that every enquiry is handled with care and attention.

Helpful Information for Your Enquiry

To allow us to assist you as efficiently as possible, please include the following in your message:

Order number — if your query concerns an existing order
Full name — as entered when placing the order
Email address — the one used at checkout
A clear description of your question or the issue you have encountered
Photographs — particularly useful when reporting damaged or defective merchandise

How We Can Help You

Our team is available to assist with a wide range of matters, including:

Questions about the status or tracking of your order
Returns, exchanges and reimbursement enquiries
Product information and availability within our home and garden range
Reports of damaged, defective or incorrectly despatched goods
General questions about our website or your account
Suggestions and feedback to help us improve our service

Business and Legal Enquiries

Commercial or legal correspondence — including partnership proposals, business relations or legal matters — should be directed to contact@klyver.com, with a clear subject line indicating the nature of the enquiry. Your message will be passed to the appropriate department without delay.

Privacy of Your Communication

Personal data provided when contacting us by email will be used exclusively to handle your enquiry and processed in accordance with applicable data protection legislation. Further details can be found in our Privacy Policy.